NeuroPace Statement on COVID-19

March 24, 2020

While we recognize today’s circumstances are challenging and evolving, we remain unwavering in our mission to improve the lives of individuals living with epilepsy. During this unprecedented time, we want to assure the epilepsy community that NeuroPace will continue to work diligently to support health care providers and those living with the RNS System. Our company will make product available, support RNS System procedures, and provide remote technical assistance in a manner that supports patient care, while minimizing risks to patients, medical staff, and our employees.

We recognize that times of anxiety can be especially difficult for people living with epilepsy. If you are living with the RNS System and have any questions, please feel free to contact our Patient Educators at connect@neuropace.com in addition to reaching out to your healthcare team.

NeuroPace will continue to provide educational programs and resources available to patients online and via phone, including our monthly RNS Community Chat webinar for individuals considering the RNS System as a treatment option and the Living with the RNS System webinar for individuals who are living with the RNS System. More information on these programs is available at www.neuropace.com/get-connected/.

We stand together with the epilepsy community during these unprecedented public health challenges and thank all of the healthcare professionals working tirelessly to care for patients during the COVID-19 pandemic. Please stay safe and well.

Best regards,

Michael Favet
Chief Executive Officer
NeuroPace, Inc.

Martha Morrell, MD
Chief Medical Officer
NeuroPace, Inc.

Frequently Asked Questions

Can my regularly scheduled appointments take place over the phone?

Please contact your epilepsy specialist to discuss whether they are able to conduct appointments via phone or video.  Continue to use your wand and remote monitor to upload data as recommended by your doctor. Your epilepsy specialist will be able to see the data from the RNS System at any time by logging into our secure website. Changes to the RNS Neurostimulator settings must be performed in the clinic.

Can my epilepsy specialist make changes to my RNS Neurostimulator settings if I do not come in to see them in the clinic?

No, any changes to the RNS Neurostimulator settings must be performed in the clinic.

I was just told by my epilepsy specialist that I need to postpone my RNS procedure. What can I do?

Please speak directly with your epilepsy specialist about your concerns. You can also contact NeuroPace Customer Support at 1-866-726-3876 or customerservice@neuropace.com.