Join Us!

At NeuroPace, employees are our greatest asset. We are continually searching for solution-oriented individuals who can bring energy and creativity to our growing workforce. At NeuroPace, our success depends upon our ability to recruit and retain the most talented, enthusiastic and dedicated people we can find and providing them with a dynamic and challenging environment in which to thrive.

NeuroPace is proud to be an equal opportunity employer and values the contributions of our culturally diverse workforce.

NEUROPACE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, GENDER, SEXUAL ORIENTATION, NATIONAL ORIGIN, MARITAL STATUS, PHYSICAL OR MENTAL DISABILITY, MEDICAL CONDITION OR AGE.

Opportunities

IT User Support Specialist - Mountain View

Job Description

Responsibilities:

  • Provide help desk support for user community including occasional support outside of standard business hours.
  • Work with all levels of the organization to troubleshoot and resolve both simple and complex problems involving workstation (desktop & laptop) hardware and software, printers, and mobile devices.
  • Deploy new software applications and train users as required on all hardware and software.
  • Support personnel working in varied locations including home office and on-the-road.
  • Perform new system builds, images, upgrades and repairs – for Windows-based desktops/laptops, iPads, and iPhones. Perform system upgrades and repairs.
  • Research problem resolution for software and hardware issues including working with third party support vendors.
  • Coordinate IT supply inventory including hardware inventory to ensure adequate supplies on hand.
  • Perform printer/copier support and maintenance
  • Participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software.

Requirements:

  • Minimum 5 years experience in information technology end user support including support of Windows operating system for desktops/laptops; iPads, iPhones, and Microsoft Office suite. Bachelor’s degree not required.
  • Broad Windows-based workstation hardware and software knowledge base and the ability to review and gather changing technological information in these areas.
  • iOS-based mobile device hardware and software knowledge base and the ability to review and gather changing technological information in these areas. Experience working with mobile device management software, MaaS360 preferred.
  • Ability to create scripts to utilize for software deployment/upgrades desired.
  • Excellent customer service focus with ability to develop strong working relationships with all levels of the organization.
  • Strong communication skills including the ability to facilitate knowledge transfer as appropriate to the user community.
  • Exceptional patience when dealing with the user community, especially when inadequate problem definition detail is provided.
  • Strong prioritization and time management skills especially when faced with many, varied tasks on an unplanned basis.
  • Ability to learn/adapt to changes in both supported hardware and software.

Field Clinical Engineer – Pittsburgh, PA

Job Description

Responsibilities:

  • Technical expert on RNS System functioning and programming.
  • Provide high level technical support and troubleshooting to NeuroPace clinical users.
  • Work as part of a field team to advance the commercial adoption of NeuroPace products.
    • Manage patients through all phases of the clinical process as well as educate them on the features and benefits of NeuroPace products
    • Work with customers and Therapy Consultants to implement Patient Education programs at key accounts
    • Work with Therapy Consultants to support patient education events including EFA meetings and support groups
  • Expert on the NeuroPace marketing messaging; provide support of sales and marketing initiatives and programs.
  • Work with clinical investigators and NeuroPace clinical and regulatory personnel to facilitate the conduct of clinical trials in a professional and ethical manner.
  • Perform on-site training for physicians and allied health personnel.
    • Accurately and clearly present technical material to customers in small and large group settings.
  • Insure patient safety to the maximum extent possible by adhering to all applicable regulations, standards and requirements.
  • Perform detailed feedback and reporting regarding:
    • Product improvement for existing products
    • Potential future products or improvements
    • Any product issues or problems
  • Support and attend medical conferences, regional and national symposia and investigator meetings
  • Support in-house personnel (engineering, clinical, manufacturing, and legal, etc.) as requested to achieve company goals.
  • Represent the company in a professional manner at all times.
  • Be available via mobile phone at all times (nights and weekends included) except when on vacation or at other times when alternate coverage has been arranged.

Requirements:

  • BS degree or higher in technical, scientific or health field.
  • Demonstrated curiosity about the brain through relevant work experience, coursework and degree programs, research positions or internships.
  • Medical device experience is a plus, but not essential.
  • Ability to adapt to constantly changing scenarios and work as part of a team.
  • Ability to clearly present technical material.
  • Advanced user of MS Word, Excel, PowerPoint and the ability to quickly learn new applications.
  • Excellent writing skills.
  • Must be able to clearly and concisely communicate with patients, physicians and nurses as well as individuals at all levels within the company.
  • Physical requirements.
    • Ability to maneuver in the operating room environment during sterile surgical procedures.
    • Ability to lift 35 lbs.
  • Able to travel up to 30%-60% of the time (dependent on geographic coverage area). Requires valid US Driver License and ability to drive to accounts within 200 miles.

Field Clinical Engineer – Cleveland, OH

Job Description

Responsibilities:

  • Technical expert on RNS System functioning and programming.
  • Provide high level technical support and troubleshooting to NeuroPace clinical users.
  • Work as part of a field team to advance the commercial adoption of NeuroPace products.
    • Manage patients through all phases of the clinical process as well as educate them on the features and benefits of NeuroPace products
    • Work with customers and Therapy Consultants to implement Patient Education programs at key accounts
    • Work with Therapy Consultants to support patient education events including EFA meetings and support groups
  • Expert on the NeuroPace marketing messaging; provide support of sales and marketing initiatives and programs.
  • Work with clinical investigators and NeuroPace clinical and regulatory personnel to facilitate the conduct of clinical trials in a professional and ethical manner.
  • Perform on-site training for physicians and allied health personnel.
    • Accurately and clearly present technical material to customers in small and large group settings.
  • Insure patient safety to the maximum extent possible by adhering to all applicable regulations, standards and requirements.
  • Perform detailed feedback and reporting regarding:
    • Product improvement for existing products
    • Potential future products or improvements
    • Any product issues or problems
  • Support and attend medical conferences, regional and national symposia and investigator meetings
  • Support in-house personnel (engineering, clinical, manufacturing, and legal, etc.) as requested to achieve company goals.
  • Represent the company in a professional manner at all times.
  • Be available via mobile phone at all times (nights and weekends included) except when on vacation or at other times when alternate coverage has been arranged.

Requirements:

  • BS degree or higher in technical, scientific or health field.
  • Demonstrated curiosity about the brain through relevant work experience, coursework and degree programs, research positions or internships.
  • Medical device experience is a plus, but not essential.
  • Ability to adapt to constantly changing scenarios and work as part of a team.
  • Ability to clearly present technical material.
  • Advanced user of MS Word, Excel, PowerPoint and the ability to quickly learn new applications.
  • Excellent writing skills.
  • Must be able to clearly and concisely communicate with patients, physicians and nurses as well as individuals at all levels within the company.
  • Physical requirements.
    • Ability to maneuver in the operating room environment during sterile surgical procedures.
    • Ability to lift 35 lbs.
  • Able to travel up to 30%-60% of the time (dependent on geographic coverage area). Requires valid US Driver License and ability to drive to accounts within 200 miles.

Sr. Product Marketing Manager

Job Description

Responsibilities:

NeuroPace is seeking a passionate, medical device product manager with a talent for clinical marketing. This Senior Product Manager will be responsible for all HCP marketing for NeuroPace’s responsive neurostimulation therapy for the treatment of refractory epilepsy.

Specific Responsibilities include:

  • Establish product branding, positioning, and messaging
  • Build multi-channel marketing strategies and tactical plans
  • Develop product marketing materials and sales training materials, including product brochures, sales tools, advertisements, digital and social content, and any other promotional material required to support the execution of the multi-channel marketing plan
  • Create clinical marketing materials, including physician presentations, clinical briefs, and clinical sales tools
  • Interface with physicians for peer-to-peer initiatives and physician events
  • Lead conference-related marketing initiatives, including symposia and conference promotion
  • Track competitive products and emerging technology, establish competitive strategies and marketing plans, and provide competitive intelligence and messaging to the field team.
  • Serve as a primary contact and resource to support for the field team
  • Be an internal subject matter expert on product information and relevant clinical data
  • Participate in cross-functional core development teams, representing the commercial side of the business within those teams
  • Ability to travel 25% of the time

Desired Skills and Experience:

We are looking for candidates with an MBA degree and 3+ years of related product management experience that includes marketing strategy development, brand building, strong clinical marketing, development of marketing materials, sales partnership and support, and physician interaction. Product management experience in medical device, digital health or biotechnology/pharmaceuticals required.

  • Proven ability to effectively position and communicate product value
  • Strong written, presentation, and communication skills
  • Demonstrated marketing strategy and business strategy capabilities
  • Excellence in project management and project execution
  • Capacity to learn new technical skills and build clinical acumen for clear communication in all customer-facing materials
  • Strong analytical capabilities
  • Experience supporting a field team, including providing sales tools and sales training
  • Experience partnering with physicians through events and clinical content development
  • Ability to work as a team member and to be flexible, adaptable, and able to work under pressure
  • Self-motivated and self-directed individual with a conscientious approach to work assignments and demonstrated time management skills
  • Ability to work independently and demonstrate proactive initiative to accomplish short and long-range projects, anticipate business needs, and recommend actions with minimal direction
  • Enjoys the challenges of multitasking and working at a fast pace while staying flexible to shift tasks based on market dynamics

Director, Regulatory Affairs

Job Description:

Responsible for Regulatory Affairs support of product development projects and submissions for highly technical and complex active implantable medical device systems.

Responsibilities:

  1. As a core team member of manufacturing and product development teams, provides regulatory feedback and guidance throughout the product development cycle, and coordinates team inputs for submissions.
  2. Manages and prepares regulatory submissions for clinical investigations and marketing approval as well as internal file documentation with minimal supervision and support.
  3. Develops and maintains positive relationships with regulatory agency reviewers through oral and written communications regarding pre-submission strategy/regulatory pathway development, testing requirements, clarification and follow‑up of select submissions under review.
  4. Reviews, makes recommendations for appropriate changes, and approves design control plans, and product and manufacturing changes.
  5. Reviews, and approves device labeling, promotional and advertising materials including making recommendations for appropriate changes to ensure compliance.
  6. Develops and implements regulatory strategies for new and modified devices to assure timely regulatory approval in support of business goals and objectives.
  7. Provides technical guidance and regulatory training/mentoring to cross-functional teams.
  8. Develops and implements departmental policy and procedures.
  9. Establishes project priorities, allocating resources and workload.
  10. Assists in the development of department objectives in support of business objectives.
  11. Assists in the preparation of department budgets and resource plans.
  12. Assists Clinical Affairs with the development of the most effective clinical trial strategies and protocols.

Qualifications:

  1. Bachelor’s degree in a scientific or technical discipline required, advanced degree preferred.
  2. Substantial Regulatory Affairs medical device industry experience required.
  3. Ability to rapidly develop working understanding of highly technical and complex active implantable medical device systems required.
  4. Extensive understanding of and experience with FDA regulations required. PMA experience required.  Additionally, understanding of international regulations (e.g., CE Mark / MDR) preferred.
  5. Proficient knowledge of clinical trial strategy and study design with good working knowledge of statistical methods and data reporting.
  6. Regulatory project management experience required, including excellent project and time management skills with an attention to detail and the ability to effectively manage multiple projects
  7. Extensive experience in the preparation of regulatory submissions and documentation required, including highly developed written and oral communication, technical writing and editing skills and proficiency with Microsoft Office and Adobe.
  8. Demonstrated proficiency at meeting deliverable deadlines required.
  9. Thorough knowledge of product development process and design control, and an excellent grasp of change control and verification and validation requirements.
  10. Excellent research and analytical skills.
  11. Excellent organizational, interpersonal and influencing skills.

Culture & Values

NeuroPace is dedicated to developing, manufacturing and marketing safe and effective medical devices that improve the quality of life for patients with neurological disorders. Company priorities include the development of high quality products focused on customer needs and the maintenance of a work environment where employees are respected and encouraged to excel.

By fostering individual performance, teamwork and the spirit of partnership, we provide both the tools and the environment to help employees excel as individuals as well as team members.

Benefits

NeuroPace offers a comprehensive package including:

  • Pre-IPO stock option plan
  • 401(k) plan
  • Medical insurance with PPO and HMO options
  • Dental insurance
  • Vision insurance
  • Domestic partner health coverage
  • Life insurance
  • Long-term disability insurance
  • Section 125 flexible benefits program, including Health Care Spending Accounts and Child Care Spending Accounts
  • Section 529 college savings plan
  • Three weeks paid vacation to start
  • Eleven paid holidays
  • PTO for sick time and family emergencies
  • Other benefits
    – Health club membership
    – Patent awards program
    – Anniversary rewards
    – Casual dress – everyday
    – Company picnics, parties and barbecues
    – Fully stocked kitchen
    – and more!